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Frequently Asked Questions

Should you not find an answer to your question in the frequently asked questions and answers below please visit our members discussion forum (Lets All Talk). Someone may have already started a discussion thread on that topic or you can start a new one.
 

 The following questions are answered in this section.

 

Q1. Why did you build LetsAllShare?

Answer: It seemed like a good idea. We got fed up with buying things only to find out that a friend of ours had one already and we could have either tried it before we bought it or simply borrowed it. It all seemed such a waste! So we decided to build LetsAllShare where members can share stuff with people they trust on whatever terms they wish.

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Q2. What is a community?

Answer: A community is a group of individuals with whom you will be able to share your stuff. They can vary in size from everyone to a small elie number of your family and closest friends. LetsAllShare will allow you to join or build various communities and to share your stuff under differing terms with each one of them. 

For example, you may have a portable DVD player that you would share for free with your friends and family but would prefer to charge a small rental fee to everyone else. With LetsAllShare that is not a problem. As a new member you will become part of 3 different communities:

  • You will be set up with a personal Friends and Family community, which you will populate by sending out invitations or accepting invitations from other members.
  • You will automatically become a member of a Local community which will include members in your immediate area (e.g your street).
  • You will also become a member of the complete LetsAllShare community. 

Remember this does not mean that everything that you offer to share can be seen by all of these communities. You have complete control as to which community can see what and on what terms.  

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Q3. What happens if something I share gets broken?

Answer: LetsAllShare aims to place in touch those who have a need for something with those who have something to share. The terms and conditions of the specific sharing agreement are not set or underwritten by LetsAllShare but by the two parties concerned. For this reason, we recommend that members start by sharing stuff with people they already trust.

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Q4. Can others see my personal details?

Answer: The personal information that is seen by other members is partially controlled by you and partially controlled by which community they are in relative to you. Members who are part of your Personal community or who are members of a Central community in which you are a member will be able to see your full name and those items that you have posted and have allowed that community to have access to. Members of your Local community and all other members of LetsallShare will only see your alias and those items that you have posted and have allowed those communities to have access to. E-mail, address and phone numbers will only be provided by the system during the sharing agreement process and only if you have provided your consent to do so. Please read our full Privacy Policy for full details.

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Q5. Do I have to share stuff that I have posted and / or agreed to share?

Answer: No, you are not obliged to share the stuff that you have posted and clearly you can always delete anything that you have offered to share in the past (for example if it is now broken). You can also pull out of an agreement if for example you are having second thoughts, although that somewhat defeats the purpose of LetsAllShare and may not endear you to the member who was looking forward to borrowing your stuff . Remember that you control which community can see the stuff that you wish to share and on what terms you are willing to share it. You can always charge a deposit or a fee if you are worried about your stuff. Pulling out of an agreement is possible but it could result in you receiving negative feedback.

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Q6. Should I tell people where I live?

Answer: As with any element of personal information you need to make sure that you feel that you can trust the member to whom you are disclosing before you do so. Clearly this will be easier to do with friends and family but as your confidence grows and you start to explore sharing your stuff with a wider audience we recommend that you check out the other members feedback scores first and ensure that you ask them all the appropriate questions that you need to gain their confidence. If you are sharing a large item such as a roof-box for a car but would rather individuals did not visit you at home you can always agree with them to meet at their home or somewhere else. In time (and once we can afford to increase the functionality) we hope that we will be able to provide members with some initial member confirmation service. Until then please use sound judgement.

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Q7. Does LetsAllShare guarantee or insure my stuff?

Answer: No. LetsAllShare does not underwrite, insure or guarantee any sharing transaction. It simply aims to place in touch those who have a need for something, with those who have something to share. The terms and conditions of the specific sharing agreement are not set by LetsAllShare but by the two parties concerned. If one member is concerned about their stuff they can always ask for a returnable deposit to cover the cost of the item.

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Q8. Why do I need an Alias?

Answer. We have set up Aliases to help protect your identity from people that you do not know. Specifically this applies to any member of LetsAllShare who is not part of your personal or central community groups. E-mail, address and phone numbers will only be provided by the system during the sharing agreement process and only if you have provided your consent to do so. Please read our full Privacy Policy for full details.

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Q9. What is the difference between a Personal, Central and Local community?

Answer: Good question. In a personal community you create a one on one relationship with another member. When you invite someone into a personal community (such as your Friends and Family community) and they accept, they will not be able to see any other members of that community, just you. A central community was designed for clubs and social groups. Here the founding member becomes the administrator of the community and controls who is invited into that group. Unlike a personal community, once a member accepts an invitation and joins a central community they will be able to see all the other members of that community. Finally, a Local community is a community that is set up for you automatically when you join. It is driven by your registration postcode and captures members who are based in your immediate area.  Remember that you control which community can see the stuff that you wish to share and on what terms you are willing to share it.

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Q10. What level of deposit or rent should I charge?

Answer: This is really down to you and how you want to offer your stuff to your various communities. If you are sharing stuff that was expensive to buy (for example avalanche transmitters that are used for off-piste skiing or a roof box for a car) you may want to charge a returnable deposit that would cover the cost of the item on the off chance that it gets lost or broken. If you are looking to rent an item, consider how much you would be willing to pay or how much proffesional companies are charging.


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Q11. If after sharing with a member from one of my communities I no longer wish for them to see my stuff, is there anything else that I can do besides deleting them?

Answer: Yes, you can create a new personal community and transfer them into that community. As they still remain in one of your personal communities, they will still be able to see you in whichever personal community they put you in. You can then set the rules for this community in terms of what stuff you are willing to share and on what terms. Afterall, everyone is different and subsequently, may have differing views as to the acceptable condition of return of the stuff that they are sharing. Where another members view is different to yours you may in time wish to limit what they can see without deleting them completely.  

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Q12. What happens when I delete a member from one of my personal communities?

Answer: When you delete a member from your personal community then, assuming that they do not exist in another one of your personal communities, the link between you and that member will be broken. You will no longer be able to see their stuff and they will no longer be able to see yours. In some cases you may want to consider creating a new personal community and moving someone to that new community rather than deleting them.    

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Q13. What sort of items, services and recommendations should I offer to share?

Answer: Anything at all. Consider what you have that you would be happy for people to borrow, maybe what you have in the garage or loft (or stored anywhere else) and what services you could provide or things you could recomend. For example, Do you have camping equipment? What about ski clothes? DIY Tools that rarely see the light of day?  Perhaps you are a wizz at setting up wireless home networks? Perhaps you would be happy to  check a freinds tax return? You may know a good Polish plumber or builder? Consider the categories that are listed and think of things that you may have. Our favourite shared item to date is an evening dress, worn twice.

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Q14. How do I find out who the administrator is of a central community that I would like to join?

Answer: Unless you are already a member of that central community, the system will not tell you who the administrator is. If you are looking to join an existing community then it is because you have heard about it from someone who is already a member. You should ask them for the administrators contact details and then ask to be invited.  

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Q15. Who forms part of my Local community?

Answer: Anyone that lives in your immediate area will automatically form part of your local community. Your area is determined by the first part of your postcode and first digit of the second part. For example, if your postcode is SW19 6NH your local community will be made up of all LetsAllShare members who have registered with a postcode that starts SW19 6. Similarly if you live in LA1 6PH your local members will share the postcode elements LA1 6. The idea behind having an automatic local community is that it is good to get to know your neighbours as it is easy to share stuff with them without the need for transportation. Remember, you always control what elements of the stuff that you have posted they can see and on what terms. You are always in control.

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Q16: Are there any fees involved?

Answer: No, at least not at this stage. LetsAllShare is currently free to use and anyone can join, build a community, start a new community, post items and commence sharing. There are only two situations where you may incur a fee. The first is if you agree to share something with another member and their terms of agreement state that a rental fee is required (you pay them not us!). The second is if you need to leave a deposit and subsequently break the item. Again as with the rental you will deal and exchange money with the other member and never with LetsAllShare.

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Q17. Can I leave feedback?

Answer: Yes. LetsAllShare has a feedback system which we ask all members to use. After you have shared or borrowed something, you will be able to give feedback on the experience that you had and the member with whom you transacted. This feedback can be viewed by others. This is similar to the feedback system that you may experience in some auction sites.  

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Q18. How many Items do I need to share?

Answer: As many or as few as you want to. You do not need to list everything that you have. Why not simply start off by listing two or three of the more obvious things that spring to mind. In time as you see requests from other members for things that you have you can add them. Posting an item is very easy and very quick.

share1 –verb (-ring) 1 have or use with another or others; get, have, or give a share of. 2 participate. 3 divide and distribute.

 
 
 
 
 
 
 

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